Our policy is 7 days. If 7 days have gone by since you received your product, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some goods are exempt from being returned. Custom orders of 10 items or above can not be returned. If there is a fault in a couple of the garments we will accept the returns in the allotted time period of 7 days.
All artwork is printed as it is received by us from you. If the artwork was of poor quality and this is the reason for the return it will not be accepted as artwork must be supplied in high resolution of at least 92dpi.
Returns are only accepted if a garment is faulty or a print is faulty. We do not offer any washout or print quality guarantee for any items that are printed by us and not available on our website. This includes items that you as the customer bring to us or ask us to source out on your behalf. We can not offer any returns for any reason on such items as we have never printed on or wash tested any fabrics that are not available for purchase on our website, this provision is NON Negotiable. We are not liable for any monies you have paid other supplier for the garments that are brought to us for printing even if the same items are available within our website catalog.
Additional non-returnable items:
On sale items
To complete your return, we require a receipt or proof of purchase. You will also need to have contacted us and receive a Return Authorization number from us, returns without this number will not be processed.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
You will need to contact us within 7 days and ask for a RA (Return Authorization) number to be issued before you return any items to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a replacement will be sent out, we do not offer refund or credits.
Late or missing replacements (if applicable)
If you haven’t received a replacement yet, first check with Australia Post.
If you’ve done this and you still have not received your replacement yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be replaced, unfortunately sale items cannot be replaced.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
To return your product, you should contact us for a RA number and if granted you will be supplied with a return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.